Approaching Strategic Misalignment from Organizational View of Business Processes

Enterprise software system (ESS) design is premised upon an embedded business process model, a system model, which embodies the ESS designers’ a priori view of best business practices in the intended context. In contrast, an organization’s existing business model reflects its own a priori view of best practices. This native model is the aggregate of the organization’s business processes and operationalizes management intentions. Business processes are the primary building blocks of both models. Understanding process disparity between these models may improve the understanding of misalignment between ESS and the organization. Researches and practitioners continue to struggle to explain how IT resources contribute to business performance and how to realize business performance from strategic IT investments. Misalignment between the strategic potential afforded by IT resources and business performance can be understood by an approach that centers on business process.